Auto Insurance FAQs
Auto Insurance FAQs
Dealing with the stress of a collision is hard enough without trying to figure out how your accident insurance works. Here are some answers to frequently-asked questions about insurance policies.
Will the insurance company guarantee your work?
We guarantee our own work, but the insurance company does not have the legal right to guarantee a third party's work.
Who pays for repairs?
It depends on the circumstances. If you were at fault, but have comprehensive or collision insurance, the insurance company would pay the costs minus your deductible. If the other party was at fault, their insurance company should pay.
Do I have to accept the insurance company's appraisal of damage?
No. Check the "Appraisal Clause" in your policy if you have differences with their appraisal. It allows you and the insurance company to gather an opinion from an appraiser you both agree upon, or a third-party "Umpire" if you cannot agree.
Do I have the right to a rental car?
If you have purchased rental car coverage and were not responsible for the accident, you may seek reimbursement from the insurance company or, if another driver was responsible for the accident, their insurance company. If you do not have rental car coverage and were responsible for the accident, you have no grounds to ask for reimbursement. If the other driver was liable, you can generally seek reimbursement from their insurance company.
Who do I call to file a claim?
Reach out to your agent or insurance provider. If someone else is liable for your damages, it's essential to also get in touch with their insurance agent or company. The assigned adjuster will then guide you on any further necessary actions.
What does my policy require me to do after an accident?
Inform your insurance provider about the accident's details, including the time, location, and circumstances of the incident. Provide the names and addresses of individuals injured in the accident as well as any potential witnesses. Collaborate fully with the investigation process. Lastly, acquire or grant authorization for your insurance company to secure necessary documents, medical records, and relevant information.
Want more information on your rights? To make an appointment, call us at 904-819-6599 or make an appointment online!
Contact Us Today!
Got questions? We've got answers! Drop us a line, give us a call, or even stop by. Our team is eager to help you with any auto repair needs you have. Let's get you back on the road safely and swiftly!
What Our Customers Are Saying
As the owner of another repair shop I can not speak highly enough about the prompt to service and outstanding customer service they gave my customer! I called and spoke to Nate about a customer of mine that was stranded and broke down out of town, they took exceptional care of my customer while at their shop! Thank you from one shop owner to another!
Saint Augustine, FL
Took my Monte Carlo for thorough inspection. They found some grounding issues and repaired them. My car is still running like new. Thank you all at Evans for the work you do!
Saint Augustine, FL
They are super professional and honest about their estimates, I had a great experience with Evans I highly recommend!
Saint Augustine, FL
I wanted to express my heartfelt gratitude for thee BEST Automotive Service I honestly have EVER had received.. I had an unfortunate experience before coming into Evans last Monday. I had decided over the weekend that I would stop in first thing Monday to see if they could assist me as I was scheduled to travel shortly and put faith that all would flow how it was to go. I was met by Justin who listened.. and took in all that I had asked of them to check out..and had ended up calling a few others times to add some extra things on.. as well as ‘checked in’ to see how things were proceeding. Understanding that at times.. when your car is being checked out.. you just might need to take care of something else.. which was the case …. I appreciated how that was handled.. professional.. and truly caring about the customer.. I was told Matthew was the main tech who worked on my car.. I want to acknowledge and thank him.. I truly APPRECIATE YOU.. your time.. care and hard work.. not just on my vehicle but daily.. as well as ALL who work at Evans.. YOU ALL make a difference and bring your care.. professionalism and knowledge to make the experience for the customer pleasant.. which means a great deal these days.. so thank you ALL.. When I had come to pick up my vehicle.. I was greeted by ‘Ms.Harley’ who definitely wanted to express her gratitude to me .. which made my day.. I’m a number person.. My vehicle is a 2013 GMC.. I bought it at 113,000.. my next oil change.. 123,330… PERFECT.. Thank YOU EVANS AUTOMOTIVE and TIRE CENTER.. I meant what I said.. THEE BEST Service I have EVER had.. I’ll be back.. for sure.. Blessings to you ALL..
