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CUSTOMER SERVICE

Working Hours
  • Mon 8:00AM - 5:30PM
    Tue 8:00AM - 5:30PM
  • Wed 8:00AM - 5:30PM
    Thu 8:00AM - 5:30PM
  • Fri 8:00AM - 5:30PM
    Sat Closed
  • Sun Closed

CUSTOMER SERVICE

Today's cars, light trucks, and sport-utility vehicles are high-tech marvels with digital dashboards, oxygen sensors, electronic computers, unibody construction, and more. They run better, longer, and more efficiently than models of years past.

But when it comes to repairs, some things stay the same. The following tips should help you along the way:

Do your homework before taking your vehicle in for repairs or service.

  • Read the owner's manual to learn about the vehicle's systems and components.
  • Follow the recommended service schedules.
  • Keep a log of all repairs and service.

When you think about it, you know your car better than anyone else. You drive it every day and know how it feels and sounds when everything is right. So don't ignore its warning signals.

Use all of your senses to inspect your car frequently. Check for:

  • Unusual sounds, odors, drips, leaks, smoke, warning lights, gauge readings.
  • Changes in acceleration, engine performance, gas mileage, fluid levels.
  • Worn tires, belts, hoses.
  • Problems in handling, braking, steering, vibrations.
  • Note when the problem occurs.
  • Is it constant or periodic?
  • When the vehicle is cold or after the engine has warmed up?
  • At all speeds? Only under acceleration? During braking? When shifting?
  • When did the problem first start?

Once you are at our location, communicate your findings.

  • Be prepared to describe the symptoms.
  • Carry a written list of the symptoms that you can give us.
  • Resist the temptation to suggest a specific course of repair. Just as you would with your physician, tell us where it hurts and how long it's been that way, but let the technician diagnose and recommend a remedy.

Stay involved. . . Ask questions.

  • Ask as many questions as needed to fully understand your repair. Ask for laymen terms if needed.
  • Don't rush the technician to make an on-the-spot diagnosis. You may ask to be called and apprised of the problem, course of action, and costs before work begins.
  • Before you leave, be sure you understand all shop policies regarding labor rates, guarantees, and acceptable methods of payment.
  • Leave a telephone number where you can be called.

What People Say About Us


  • -Duncan and Jennifer D.

    Rob and Justin at the front counter put me at ease from the first second I stepped into Evan's Automotive. They got the technicians on the vehicle immediately and got me on my way in a timely manner. I strongly recommend this mechanic shop 100% and they have definitely made me a customer for life!


  • -Rhonda S.

    Best customer service in town. Rob and Justin always go out of their way to accommodate. Thank you for always making sure our vehicles are road ready and in great working condition.


  • -Alison M.

    We have used Evan's a few times before and they always have done a great job. This week I found myself with a headlight out and a busy schedule. I stopped in to find out if there was anyone available to change the light. He went out to double check which light, found out they didn't have one in stock, but said he would have one there in 10 minutes. It came in five and I was back on the road. Thank you for such a little thing that can be a big deal!


  • -Betty H.

    I had a 70,000 mile service done on my car this week at Evans Automotive and I was very pleased with the friendliness of the staff. Their work was excellent and their prices very good. I am so pleased that I am returning for new tires tomorrow.


  • -Anna H.

    Great people, friendly and professional. Always ready to help .... Rob and the others at the front desk are awesome


  • -Ja H.

    Quick, honest and fair pricing. It doesn't get better than that. In my several decades of owning a car, I think these guys do it right. I've only said that about 2 other shops in all those years.


  • -William G.

    Very professional and friendly staff, professionals and most importantly, honest! We service our personal vehicles and a couple of our work vans here and they have always been fair and helped us in anything we needed, mechanic and tire work. I highly recommend this place.


  • -Larry P.

    Grand Slam !! These reviews you see are accurate. No better place to take your vehicle. Rob was Extremely knowledgeable and very professionable. They treat you like family. Fair honest, you will be glad you choose Evan's Automotive. Your gonna love the results.


  • -Rhonda N.

    I always get such great service at Evans from Rob and Justin at the front counter to the mechanics. If I've had a concern Mark has always been happy to address it and a happy resolution has been reached. I wouldn't take my trailblazer anywhere else for service or repairs.


  • -George S.

    Great place, extremely excellent service at the front desk. They attempted to patch a tire for me, but couldn't because the steel belt had separated. No charge for their efforts. Will definitely return to Evans next time I need service. Thanks for your help.


  • -Hope S.

    We took the van in to get the tire plugged after running over a screw and decided to get the AC looked at too. They have awesome customer service, very thorough in both diagnosing and explaining the issues. There's a nice clean waiting area with comfortable seats and a TV, and you can make coffee or get a water out of the fridge for free. Very nice set up! They also have a clean restroom for customers.


  • -Duncan and Jennifer D.

    Rob and Justin at the front counter put me at ease from the first second I stepped into Evan's Automotive. They got the technicians on the vehicle immediately and got me on my way in a timely manner. I strongly recommend this mechanic shop 100% and they have definitely made me a customer for life!

Call us for service: 904-819-6599

ACDelco
AAA (American Automobile Association)
ASE (Automotive Service Excellence)
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ASA (Automotive Service Association)
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